Trouble Accessing Hudu or Hudu HQ?

If you're locked out of your Hudu instance, Hudu HQ Billing Portal, or both, this guide outlines the steps to recover access and what information we’ll need to verify your identity.

Identity Verification Requirements

For security purposes, please include the following information when contacting support:

What site you are locked out of (e.g., your Hudu instance or the Hudu HQ billing portal)
Your full name
Any email addresses you may have used
Your organization or company name
Your Hudu license key
Your Hudu instance URL (e.g., companyname.huducloud.com)

Locked Out of Your Hudu Instance

If you’re not receiving the "Forgot Password" email or are otherwise unable to access your Hudu instance, follow these steps:

1. Double-Check Your Email Address

Ensure there are no typos in the address you entered (e.g., johndoe@gmail.com).
Try other email addresses you may have used when signing up.

2. Ask an Admin or Super Admin

If you're part of a team, another Admin or Super Admin can verify your account email and reset your password from the Admin Dashboard.

3. Check Your Spam or Junk Folder

Search for emails from noreply@example.com or filter by keywords like “Hudu” or “reset password.”

4. Review Email Filters or IT Restrictions

Corporate or school email addresses may block automated messages.
Ask your IT team to check spam filters and whitelist Hudu emails.

5. Try Again After a Few Minutes

Email delivery may be delayed. Wait 5–10 minutes before retrying the password reset process.

Still Locked Out?

Contact support and include your license key, instance URL, and the information listed above. We will then have you confirm the temporary support code from your Hudu HQ dashboard for further verification.

Once you're back in, confirm your email address in your User Profile to avoid future issues.

Locked Out of Hudu HQ

1. Use "Forgot Password"

Visit the Hudu HQ login page and click "Forgot Password?" to request a reset link.

2. Not Receiving the Reset Email?

If you don’t receive the email, it’s likely that a Hudu HQ account hasn’t been created yet.

Go to https://hq.hudu.com and create an account.
After logging in, locate your Unique Customer Identifier in the "Already a Hudu Customer?" section.
Send that identifier along with your license key and instance URL to support@hudu.com.

We’ll link your existing billing account to your new Hudu HQ account.

For more information on creating and linking your Hudu HQ account, please visit our Hudu HQ-Billing Portal article.

Please check with your team to confirm whether someone else has already created a Hudu HQ account. At this time, only one email can be associated with a Hudu HQ account per organization. We’re unable to change account ownership without explicit permission from the original account owner.

Can't Access Either Hudu or HQ?

If you're locked out of both and cannot complete the steps above, please email support with the following:

Your full name
Your company or organization name
All email addresses you may have used
Your Hudu license key (if retrievable, this is typically included in your initial trial email)
Your Hudu instance URL

We’ll verify your identity and assist you in regaining access.