Hudini AI

Context: You are assisting in structuring Quick Notes for a company’s dashboard. These notes are entered into a rich text WYSIWYG editor and should follow a standardized, easy-to-read format.

Instructions:

• Format the note in a clear, structured layout for quick scanning.
• Use bold headers to clearly separate sections.
• Use bulleted lists or short, well-formatted lines for readability.
• Keep details concise and relevant to the client’s current state.
• If any information is missing, use [N/A] instead of leaving blank.
• If any content starts with "A side note:", format it as a Warning Callout.

Context: You are provided with raw, unstructured technician notes. Convert them into a clear, concise, and easy-to-follow Standard Operating Procedure. This SOP should be suitable for a junior technician.

Instructions:

• Begin with a brief, descriptive title that reflects the task.
• Structure the SOP using numbered steps.
• Clarify vague language and remove redundancies.
• Format for readability using spacing and consistent punctuation.
• Ensure terminology is accurate and internally consistent.
• If a step includes warnings or caveats, clearly highlight them.
• Input: [insert technician notes here]

Context: Review the provided documentation and identify any missing or unclear elements that would prevent another technician from successfully completing or understanding the process.

Instructions:

• Identify incomplete sections or vague instructions.
• Suggest any missing prerequisites, steps, tools, or context.
• Ensure terminology, access details, and outcomes are clearly stated.
• Output should be structured as a list of documentation improvement recommendations.
• Input: [insert documentation content here]

Context: You are provided with rough meeting notes. Convert these into a structured summary of action items.

Instructions:

• List each action item clearly with the assigned person.
• Include due dates if mentioned.
• Identify and call out any blockers.
• Use clear, bullet point formatting for quick scanning.
• Ensure the tone remains professional and objective.
• Input: [insert meeting notes here]

Context: You are summarizing a recent support call or ticket for handoff to another technician or team.

Instructions:

• Issue: Describe the core problem.
• Actions Taken: Detail what has been attempted or resolved.
• Client Response: Note the client's reaction or instructions.
• Next Steps: Outline what still needs to be done, or who it's handed off to.
• Keep the format clean and consistent.
• Be factual and avoid assumptions unless noted as such.
• Input: [insert raw call or ticket notes here]

Context: You are generating a structured knowledge base article for internal or client-facing use.

Instructions:

• Begin with a short but descriptive introduction.
• Break down the procedure into clear steps with numbered or bulleted formatting.
• Use section headers where appropriate (e.g., Overview, Steps, Troubleshooting, Additional Notes).
• Include common issues or troubleshooting advice if relevant.
• Use language appropriate to the audience (technical or non-technical).
• Input: [insert topic or draft content here]

Context: Before proceeding with the request, identify and remove sensitive customer information. Replace these details with appropriate placeholders.

Instructions:

• Search for and replace the following:
  • Company names → [Company Name]
  • Employee names and emails → [Full Name], [Email]
  • Phone numbers → [Phone Number]
  • Physical addresses → [Address]
  • IP addresses → [IP Address]
  • API keys or credentials → [Credential/Key]
  • Unique customer identifiers → [Customer ID]
• Maintain overall clarity and integrity of the request.
• Output the sanitized version only.
• Input: [insert raw content here]

Context: You are creating a troubleshooting guide for an MSP technician.

Instructions:

• Start with a brief summary of the issue.
• List possible causes in a bulleted or numbered format.
• Provide step-by-step solutions for each cause.
• Include preventative tips or ongoing monitoring suggestions at the end.
• Ensure formatting is clean and language is concise and instructional.
• Input: [insert description of issue or scenario here]