Datto BCDR

Updated February 09, 2024 23:01

One native integration that can be set up within Hudu is Datto Backup (BCDR).

Before setting up your Datto BCDR integration, please read over our Understanding Integrations article to learn basic concepts and useful tips.

In order to set up an integration with Datto BCDR, you will need:

Access to retrieve Datto BCDR API credentials.
Admin or super-admin user role within Hudu.

At any time, you can come back to your Hudu admin area >> Integrations >> Datto Backup to make changes to the integration.

Integration Features

Hudu's integration with Datto BCDR allows you to sync over:

Companies.
- Create client spaces within Hudu directly from Datto BCDR companies, or seamlessly merge them into existing (already-created) client spaces.
Backup information.
- Pull backup devices and corresponding data from Datto BCDR; sorted into asset layouts based on your primary sync location.

What Hudu needs from Datto BCDR

Public Key.
Private Key.

Guides

Enabling Integrations

Integrations can be enabled at any point during your Hudu environment testing and/or during production. Integrations can be merged into your existing documentation based on set rules; providing the ability to start with integration setup, or easily connect them at a later date.

To enable the Datto BCDR integration:

Navigate to Hudu admin area >> Integrations.
Select Datto Backup from the list.

If you're running on a Hudu version before 2.1.5.15, you'll need to select create integration.

Obtaining the Datto BCDR Information

Login to Datto BCDR; and navigate to Admin >> Integrations.
Copy the REST API Public Key and REST API Secret Key.
Paste these into Hudu exactly.
Save the settings.

Make sure to test the integration for a successful connection before continuing; do not continue on until you see a connection successful message display.

Start the sync. After inputting all settings and ensuring the connection was successful; start the sync to push initial data to Hudu from Datto BCDR (this is required before moving on).

Hudu will only bring in devices that have a client associated. If you don't see the following, Hudu will not bring in the device:

To associate a client to a device in Datto BCDR, go to the header in Datto Billing >> click Admin >> Manage Clients >> click on the edit ((pencil icon)) >> Link Devices.

Matching Companies

Before your companies (and their corresponding data) from Datto BCDR can be brought into Hudu, they must first be matched to companies that either already exist within your Hudu environment; OR to companies that you create now.

Hudu recommends matching one company first, for testing purposes, to ensure that your information comes over correctly.

The first time your integration connection runs successfully, it will attempt to bring in companies from Datto BCDR; these are then added to the Matched Companies List of that integration.
- Navigate to the Hudu admin area >> Integrations >> and find Datto BCDR from the list. Click on it.
- It should now have a button that says Match Companies.
- Go through the list of companies and either bulk create/match all OR decide to:
  - Match the company to an existing (already created) client in Hudu;
  - Create a matched client within Hudu from a Datto BCDR company;
  - Leave unmatched, company (and corresponding data) will not be created/brought into Hudu.
Once you have matched your companies, you must re-run the integration import to fill in all the data for the newly matched/created companies.

Primary Sync Location

Primary sync location(s) serve as your "junk drawer" asset layout(s); storing the information that is being pulled in, but not otherwise told where to be placed.

The Datto BCDR integration requires you to designate one primary sync location. This is for devices.

Navigate back to your Hudu admin area >> Integrations >> Datto BCDR ((Edit Settings)).
Choose asset layouts (must be active asset layouts) from the list to designate as the primary sync location.

If you don't see/have not created any asset layouts yet, you’ll need to create these. Visit Asset Layouts for additional information!

Save your settings and stop/start your integration sync again to reflect your changes.

FAQ

How often do integrations sync?

Answer: Native integrations will automatically re-sync (update) every 3 hours.
You can also use either the global or the card-specific re-sync features to refresh native integration syncs at any point.

Why is my integration taking a long time to finish?

Answer: If the Datto BCDR sync has been loading for a significant amount of time (it can take up to 10 minutes), follow the steps below:

- Test the connection to ensure Hudu and Datto BCDR are communicating correctly.
- Verify your Datto BCDR credentials.
- Refresh the page (while a sync is actively running).
- Stop the sync and restart the sync.

Accidentally deleted an integration card, how do I get this back?

Answer: It should appear on subsequent re-syncs. If it is still not appearing, ensure that it has not been archived; and still exists in your sort rules.

Notes: Active integrations sync automatically every 3 hours; manual re-syncs can be performed either within an integrations’ settings page or by clicking the top right re-sync button.

Getting "Failed: Undefined" error for the Test Connection?

Answer: If you have multiple API keys in Datto BCDR, make sure they all have a Vendor selected, but make sure to leave the Vendor field blank for the Hudu key. Save and retry Test Connection in Hudu.