Datto RMM

Updated April 14, 2023 02:17

One native integration that can be set up within Hudu is Datto RMM.

Before setting up your Datto RMM integration, please read over our Understanding Integrations article to learn basic concepts and useful tips.

In order to setup an integration with DattoRMM, you will need:

Access to retrieve Datto RMM API credentials.
Admin or super-admin user role within Hudu.

At any time, you can come back to your Hudu admin area >> Integrations >> Datto RMM to make changes to the integration.

Integration Features

Hudu's integration with Datto RMM allows you to sync over:

Organizations.
- Create client spaces within Hudu directly from Datto RMM companies, or seamlessly merge them into existing (already-created) client spaces.
Devices.
- Pull device information from Datto RMM; sorted into asset layouts based on set sort rules.

What Hudu needs from Datto RMM

API URL.
API Key ID.
API Secret Key.

Guides

Enabling Integrations

Integrations can be enabled at any point during your Hudu environment testing and/or during production. Integrations can be merged into your existing documentation based on set rules; providing the ability to start with integration setup, or easily connect them at a later date.

To enable the Datto RMM integration:

Navigate to your Hudu admin area >> Integrations.
Select Datto RMM from the list.

If you're running on a Hudu version before 2.1.5.15, you'll need to select create integration.

Obtaining the Datto RMM Information

Navigate to your Datto RMM instance and log in.
Select your username at the top.
In the setup section, choose users.
Select the user from the list that will be setting up the integration (likely yourself).
Once selected, a window will open up. Click ((Regenerate Key)).
- In order for the secret key to be visible; you will need to regenerate the key first.
- When regenerating a key, both the API key and the API secret key will change; ensure that you click regenerate before copying the API key.
- Save the secret key or copy it immediately. Once you leave the page you will no longer be able to copy the Secret Key.

Click save on your user details page (bottom left next to close).
Copy the 3 items provided by Datto RMM into Hudu exactly.
- API URL.
- API Key ID.
- API Secret Key.
Save the settings.

Make sure to test the integration for a successful connection before continuing; do not continue on until you see a connection successful message display.

Start the sync. After inputting all settings and ensuring the connection was successful; start the sync to push initial data to Hudu from Datto RMM (this is required before moving on).

Matching Companies

Before your companies (and their corresponding data) from Datto RMM can be brought into Hudu, they must first be matched to companies that either already exist within your Hudu environment; OR to companies that you create now.

Hudu recommends matching one company first, for testing purposes, to ensure that your information comes over correctly.

The first time your integration connection runs successfully, it will attempt to bring in companies from Datto RMM; these are then added to the Matched Companies List of that integration.
- Navigate to your Hudu admin area >> Integrations >> and find Datto RMM from the list. Click into it.
- It should now have a button that says Match Companies.
- Go through the list of companies and either bulk create/match all OR decide to:
  - Match the company to an existing (already created) client in Hudu;
  - Create a matched company within Hudu from a Datto RMM company;
  - Leave unmatched, company (and corresponding data) will not be created/brought into Hudu.
Once you have matched your companies, you must re-run the integration import to fill in all the data for the newly matched/created companies.

Other Options

Choose to Auto-Archive Deleted Devices.
- Devices deleted within Datto RMM will get moved to the respective clients' museum within Hudu.

Sort Rules

Sort rules allow you to select which device types (from Datto RMM) will be mapped into which asset layouts (within Hudu). They allow you to specify certain "rules" for asset types as to where they get placed; any asset types that are brought in, but are not told where to be placed via sort rules, will be placed into the corresponding primary sync location.

The asset layouts that you're choosing to sort into can be created beforehand (ensure that they're marked active) OR you can create new asset layouts here.

Save your settings and stop/start your integration sync again to reflect your changes.

FAQ

Why can't I see some of my companies in DattoRMM?

Answer: In order for a company/client to be matched from Datto RMM, it must have at least one device. Otherwise, it can't be found in the Match Companies List.

How often do integrations sync?

Answer: Native integrations will automatically re-sync (update) every 3 hours.
You can also use either the global or the card-specific re-sync features to refresh native integration syncs at any point.

Why is my integration taking a long time to finish?

Answer: If the DattoRMM sync has been loading for a significant amount of time (it can take up to 10 minutes), follow the steps below:

- Test the connection to ensure Hudu and DattoRMM are communicating correctly.
- Verify your DattoRMM credentials.
- Refresh the page (while a sync is actively running).
- Stop the sync and restart the sync.

Accidentally deleted an integration card, how do I get this back?

Answer: It should appear on subsequent re-syncs. If it is still not appearing, ensure that it has not been archived; and still exists in your sort rules.

Notes: Active integrations sync automatically every 3 hours; manual re-syncs can be performed either within an integrations’ settings page or by clicking the top right re-sync button.