What You'll Need
- Access to retrieve Datto RMM API credentials.
- Admin or super-admin user role within Hudu.
At any time, you can come back to your Hudu admin area >> Integrations >> Datto RMM to make changes to the integration.
Integration Features
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Organizations.
- Create client spaces within Hudu directly from Datto RMM companies, or seamlessly merge them into existing (already-created) client spaces.
- Devices.
- Pull device information from Datto RMM; sorted into asset layouts based on set sort rules.
You can use Connected Fields to map information from this integration into Hudu custom fields. This allows data to appear in list views and be fully searchable across your account. Learn more →
What Hudu needs from Datto RMM
- API URL.
- API Key ID.
- API Secret Key.
Obtaining the Datto RMM Information
- Navigate to your Datto RMM instance and log in.
- Select your username at the top.
- In the setup section, choose users.
- Select the user from the list that will be setting up the integration (likely yourself).
- Once selected, a window will open up. Click ((Regenerate Key)).
- In order for the secret key to be visible; you will need to regenerate the key first.
- When regenerating a key, both the API key and the API secret key will change; ensure that you click regenerate before copying the API key.
- Save the secret key or copy it immediately. Once you leave the page you will no longer be able to copy the Secret Key.
- Click save on your user details page (bottom left next to close).
Enabling the Datto RMM Integration
Integrations can be enabled at any time, during Hudu environment testing or in production.
Once enabled, integrations can be merged into existing documentation based on predefined rules.
This allows you to configure the integration upfront or connect it later as needed.
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To enable the Datto RMM integration:
Navigate to the Hudu admin area (Admin → Integrations).
Select Datto RMM from the list.
Setting up the Integration in Hudu
Step 1. Connect to Datto RMM
- Copy the 3 items provided by Datto RMM into Hudu exactly.
- API URL.
- API Key ID.
- API Secret Key.
- Select Additional Options (optional)
- Auto-update names of Assets - If name is changed in Datto RMM, the name will automatically be updated in Hudu
- Do not update basic company details - This will prevent the company details from being changed in Hudu if they are changed in Datto RMM
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Select Default Asset Layout
Choose an asset layout (must be active asset layouts) from the list to designate as the default asset layout
This layout will store information that is pulled in but not explicitly mapped to another asset layout
The Datto RMM integration requires one default asset layout for devices
If you don't see/have not created any asset layouts yet, you’ll need to create these. Visit Asset layouts for additional information!
- Save the settings.
Step 2. Test connection and run an initial sync
- On the integration overview page, click Test Connection
- If successful, start an initial sync to bring in Datto RMM companies
Make sure to test the integration for a successful connection before continuing; do not continue on until you see a connection successful message display.
Step 3. Match Datto RMM Companies
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Before companies from Datto RMM can be brought into Hudu, they must be matched to:
Existing companies in Hudu, or
New companies you create in Hudu
Hudu recommends matching one client first for testing to ensure data imports correctly
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When the integration runs successfully for the first time:
Clients from Datto RMM are imported
They appear in the Matched Companies List for the integration
Navigate to Hudu Admin → Integrations → Datto RMM
Open the integration and click Match Companies
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Review the list of companies and choose one of the following options:
Bulk create and/or match all companies
Match a company to an existing Hudu company
Create a new matched company in Hudu from a Datto RMM company
Leave a company unmatched (it and its data will not be imported)
After matching companies, re-run the integration import to populate data for the matched or newly created companies
Step 4. Choose where Datto RMM devices will fill to
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Add Sort Rules
Sort Rules determine how data types from Datto RMM are mapped to asset layouts in Hudu
They let you define specific rules that control where each asset type is placed
Any asset types imported without an assigned Sort Rule will automatically be placed into the default asset layout
Asset layouts used for Sort Rules can be created ahead of time in the Hudu admin area (Admin → Asset Layouts) and must be marked as Active
You can also create new asset layouts directly from this section if needed.
- Save the settings and stop/start your integration sync again to reflect your changes.
FAQ
Answer: In order for a company/client to be matched from Datto RMM, it must have at least one device. Otherwise, it can't be found in the Match Companies List.
Answer: Native integrations will automatically re-sync (update) every 3 hours.
You can also use either the global or the card-specific re-sync features to refresh native integration syncs at any point.
Answer: If the DattoRMM sync has been loading for a significant amount of time (it can take up to 10 minutes), follow the steps below:
- Test the connection to ensure Hudu and DattoRMM are communicating correctly.
- Verify your DattoRMM credentials.
- Refresh the page (while a sync is actively running).
- Stop the sync and restart the sync.
Answer: It should appear on subsequent re-syncs. If it is still not appearing, ensure that it has not been archived; and still exists in your sort rules.
Notes: Active integrations sync automatically every 3 hours; manual re-syncs can be performed either within an integrations’ settings page or by clicking the top right re-sync button.