Domotz

Updated April 18, 2023 18:22

One native integration that can be set up within Hudu is Domotz.

Before setting up your Domotz integration, please read over our Understanding Integrations article to learn basic concepts and useful tips.

In order to set up an integration with Domotz, you will need:

Access to retrieve Domotz API credentials.
Admin or super-admin user role within Hudu.

At any time, you can come back to your Hudu admin area >> Integrations >> Domotz to make changes to the integration.

Integration Features

Hudu's integration with Domotz allows you to sync over:

Agents.
- A full inventory of the network is provided by Domotz and sent to Hudu.
Devices.
- Devices identified by Domotz are then sorted into asset layouts based on set sort rules.

What Hudu needs from Domotz

API Key Endpoint.
API Key.

Guides

Enabling Integrations

Integrations can be enabled at any point during your Hudu environment testing and/or during production. Integrations can be merged into your existing documentation based on set rules; providing the ability to start with integration setup, or easily connect them at a later date.

To enable the Domotz integration:

Navigate to Hudu admin area >> Integrations.
Select Domotz from the list.

If you're running on a Hudu version before 2.1.5.15, you'll need to select create integration.

Obtaining the Domotz Information

Navigate to your Domotz instance >> Account Settings>> Domotz API.
Click Create an API key.

Copy the API key endpoint and the API key and paste them into Hudu exactly.
Save the settings.

Make sure to test the integration for a successful connection before continuing; do not continue on until you see a connection successful message display.

Start the sync. After inputting all settings and ensuring the connection was successful; start the sync to push initial data to Hudu from Domotz (this is required before moving on).

Matching Companies

Before your environments (and their corresponding data) from Domotz can be brought into Hudu, they must first be matched to companies that either already exist within your Hudu environment; OR to companies that you create now.

Hudu recommends matching one company first, for testing purposes, to ensure that your information comes over correctly.

The first time your integration connection runs successfully, it will attempt to bring in companies from Domotz; these are then added to the Matched Companies List of that integration.
- Navigate to the Hudu admin area >> Integrations >> and find Domotz from the list. Click on it.
- It should now have a button that says Match Companies.
- Go through the list of companies and either bulk create/match all OR decide to:
  - Match the company to an existing (already created) client in Hudu;
  - Create a matched client within Hudu from a Domotz company;
  - Leave unmatched, company (and corresponding data) will not be created/brought into Hudu.
Once you have matched your companies, you must re-run the integration import to fill in all the data for the newly matched/created companies.

Sort Rules

Sort rules allow you to select which device types (from Domotz) will be mapped into which asset layouts (within Hudu). They allow you to specify certain "rules" for asset types as to where they get placed; inspectors can be placed into newly created asset layouts or merged seamlessly into your existing asset layouts.

The asset layouts that you're choosing to sort into can be created beforehand (Hudu admin area >> Asset Layouts; ensure that they're marked active) OR you can create new asset layouts here.

Save your settings and stop/start your integration sync again to reflect your changes.

FAQ

How often do integrations sync?

Answer: Native integrations will automatically re-sync (update) every 3 hours.
You can also use either the global or the card-specific re-sync features to refresh native integration syncs at any point.

Why is my integration taking a long time to finish?

Answer: If the Domotz sync has been loading for a significant amount of time (it can take up to 10 minutes), follow the steps below:

- Test the connection to ensure Hudu and Domotz are communicating correctly.
- Verify your Domotz credentials.
- Refresh the page (while a sync is actively running).
- Stop the sync and restart the sync.

Accidentally deleted an integration card, how do I get this back?

Answer: It should appear on subsequent re-syncs. If it is still not appearing, ensure that it has not been archived; and still exists in your sort rules.

Notes: Active integrations sync automatically every 3 hours; manual re-syncs can be performed either within an integrations’ settings page or by clicking the top right re-sync button.

Error in logs: user@mycompany.com not authorized

Answer: Upgrade the Agents to a least the Legacy Advanced/Residential plan. Domotz Public API, which is what Hudu utilizes to access the Domotz data for customers, can only be executed on Legacy Advanced/Residential (or higher) plans. The error you are receiving is likely when trying to access data agents on the Legacy Lite Plan.

Notes: On the Residential Plan the number of API calls is limited to 500 per day vs. the 5000 allowed on the Standard/Full Feature plan; because of this, Domotz recommends upgrading all Agents to a Standard/Full Feature plan.