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If you have a portal member and they are seeing a Blank Page or an error page (does it say "
Uh-oh, this page seems to have disappeared.")? What this usually means (the issue can be one or more of the following):
- The Portal that they are assigned has not been created
- The Portal that they are assigned has not been activated
- They haven't been assigned a portal.
Fixes
- The Portal that they are assigned has not been created. Go to the Company > left-hand sidebar -> External Sharing, and hit the Create button.
- The Portal that they are assigned has not been activated. Go to the Company > left-hand sidebar -> External Sharing, and hit the Activate button.
- They haven't been assigned a portal. Go to the Hudu Admin -> Users and when editing a user, assign them a portal to access. Each user can only be assigned to one portal.
Not seeing the External Sharing tab/option?
This tab can be turned off in Hudu Admin > General, so make sure it is on!