Using Knowledge Base Folders

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Organize multiple articles that may be related to a similar subject. Subfolders can also be created within folders if higher specified organization is required.

Folders can belong to a company in a company-specific knowledge or belong to the global knowledge base.

  1. Title the folder and select "Create Folder" (Optionally: add a short description for its purpose)Inside_KB__un-annotated___Create_folder_.png
  2. Create a new article within the folder 
  3. Additional subfolders can be created (to a max depth of 5 levels)
  4. Search for articles within a foldermceclip5.png

Permissions and Roles Required

Spectators and above can view folders. Authors and above can create and update. Editors, Admins, and Super Admins have all abilities.


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