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Organize multiple articles that may be related to a similar subject. Subfolders can also be created within folders if higher specified organization is required.
Folders can belong to a company in a company-specific knowledge or belong to the global knowledge base.
- Title the folder and select "Create Folder" (Optionally: add a short description for its purpose)
- Create a new article within the folder
- Additional subfolders can be created (to a max depth of 5 levels)
- Search for articles within a folder
Permissions and Roles Required
Spectators and above can view folders. Authors and above can create and update. Editors, Admins, and Super Admins have all abilities.