zofiQ

The zofiQ integration with Hudu enables technicians to quickly access relevant Hudu documentation through zofiQ Copilot while working on tickets. This integration is designed to surface existing documentation at the right moment, eliminating the need for technicians to manually search Hudu.

What You'll Need

• A Hudu account with Administrative privileges
• IP Access Control

Integration Features

When a technician opens a ticket, zofiQ Copilot automatically initiates its AutoFetch process. AutoFetch analyzes the ticket context—including the summary and description—to understand the nature of the request. Based on this analysis, zofiQ identifies potentially relevant documentation stored in Hudu.

What it brings over

• A direct hyperlink to the relevant Hudu document

The Copilot then presents this link to the technician. When selected, the document opens in a new browser tab directly within Hudu, allowing quick access without leaving the ticket workflow.

What zofiQ needs from Hudu

• Hudu URL
• API Key

Enabling the zofiQ Integration 

The integration can be enabled at any point, either during Hudu environment testing or in production. The zofiQ-Hudu integration is built and maintained by zofiQ using the Hudu API.

Creating a Hudu API Key

• Navigate to the Hudu Admin Area

• Select Account Administration → API

• Click + New API Key in the top-right corner

• Name the API key "zofiQ API Key"

• Choose Full Access

• Leave all other fields blank

• Click Create.
• Copy the generated key.
  • Be sure to copy the key and keep this in a secure location; this will be the last time that you can see this key.

You will need to provide the following information to zofi Q via their secure vault.
● Hudu URL (eg. https://zofi qdev.huducloud.com)
● API Key