This guide explains how to integrate Hudu with DeskDay. Once connected, DeskDay can reference documentation stored in Hudu to assist technicians with ticket responses, recommendations, and procedural guidance. Documentation changes in Hudu are automatically synchronized to DeskDay.
What You'll Need
Before starting, confirm the following:
Access to DeskDay Control Center.
Admin access to generate API keys in Hudu.
Ability to configure alerts and webhooks in Hudu.
Access the Integration in DeskDay
Log in to the DeskDay Control Center.
Open the Integrations section from the navigation menu.
Locate Hudu in the list of available integrations.
Select Connect to begin setup.
Create an API Key in Hudu
Log in to Hudu using an administrator account.
Navigate to Admin → Account Administration → API Keys.
Select New API Key.
Enter a descriptive name such as “DeskDay Integration.”
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Choose any permissions (optional) as required.
You may leave company restriction and IP allow list fields blank for global access.
Generate the API key and copy it immediately.
API keys are only displayed once and are hidden after a few minutes. Ensure the key is saved securely before proceeding.
Enter Hudu Credentials in DeskDay
In the DeskDay Hudu configuration screen, enter the following:
Hudu Instance URL (example: https://yourcompany.huducloud.com)
Hudu API Key created in the previous step
Verify both fields are correct before continuing.
Please note: If your integration vendor supports it (e.g. Level.io or SuperOps), you may only need permissions like export and delete, but avoid granting unnecessary privileges unless needed.
Configure Alerts and Webhook in Hudu
Alerts are required to keep DeskDay synchronized with documentation changes in Hudu.
In Hudu, navigate to Admin → Alerts.
Select Add New Alert.
Provide a name such as “DeskDay Documentation Sync.”
Choose Record Created / Updated / Deleted as the alert type.
Enable triggers for created, updated, and deleted records.
Enable webhook configuration.
Enter the following webhook information:
Webhook URL
https://hudu-api.deskday.ai/api/sync/webhook
Webhook Payload
{
record_name: $RECORD_NAME,
record_type: $RECORD_TYPE,
hudu_url: "$HUDU_URL",
action: $ACTION,
record_id: $RECORD_ID
}
Save the alert.
This webhook ensures DeskDay receives real-time updates whenever documentation is modified in Hudu.
Complete the Integration
Return to the DeskDay integration screen.
Select Connect to Hudu.
DeskDay will validate the credentials and complete the connection.
Post-Integration Behavior
After the integration is active:
Helena AI indexes documentation stored in Hudu.
Documentation is available to DeskDay during ticket handling.
Technicians receive AI-driven suggestions to help resolve issues faster.
Updates made in Hudu are automatically reflected in DeskDay.
Troubleshooting and Validation
If issues occur, verify the following:
The API key is valid and has not been revoked.
The Hudu URL is correct.
The webhook alert is enabled and triggering properly.
If you need further assistance with the integration, contact DeskDay at support@deskday.ai.