Managing MSP documentation shouldn’t slow your team down. Mizo transforms the way you work with Hudu by using AI-powered automation to keep documentation current, automatically document issues, and intelligently retrieve relevant knowledge base articles within ticket context. The result is faster resolutions, better documentation accuracy, and less time spent on manual updates.
What You'll Need
- Admin or Super Admin role in Hudu.
- Access to Integrations in the Mizo console.
Integration Features
Always Up-to-Date Documentation
Automatically updates documentation from resolved tickets and system changes to keep your knowledge base accurate without manual effort.
Auto-Document Issue Resolutions
Captures every ticket resolution with clear, structured steps, turning daily work into reliable documentation with zero manual entry.
Intelligent KB Article Retrieval
Instantly surfaces relevant knowledge base articles and asset details based on ticket context, so technicians have what they need in seconds.
Step-by-Step Guidance
Breaks down complex KB articles into actionable steps to guide technicians through resolutions and ensure consistent service delivery.
Asset Context Integration
Pulls client-specific asset data—such as configurations and credentials—directly into tickets for complete visibility and faster troubleshooting.
Compliance Documentation
Automatically maintains audit trails and compliance records, ensuring all required documentation is captured, organized, and up to date.
What Mizo Needs from Hudu
Hudu API Key
Enabling the Mizo Integration
Integrations can be enabled at any point during your Hudu environment testing and/or during production. The integration built by Mizo was built via the Hudu API.
Create API Key in Hudu
- Navigate to Hudu Admin → Account Administration → API.
- Click + New API Key in the top right.
- Set Access Level to Full access.
- Name the key (e.g., “Mizo Integration”).
- Keep View Passwords unchecked.
- Keep Delete data unchecked.
- Keep Export data unchecked.
- Click Create and copy the key.
Configuring Hudu Integration in Mizo
Step 1. Open the Integration Panel
- Log into the Mizo console.
- In the left-hand menu, go to Integrations.
- Select Hudu from the list.
Step 2. Enter Hudu API Details
-
Hudu URL: Enter your full Hudu instance URL (e.g.,
https://docs.yourcompany.com) - API Key: Paste the API key generated in Section 1.
Step 3. Save and Test
- Click Save Configuration.
- Wait for the connection test to complete.
- If the test fails, double-check the API key and permissions.
- Once successful, the integration is active.
Need Help?
For technical support or questions about this integration, contact Mizo Support.