Our ConnectWise ScreenConnect Helper seamlessly integrates Hudu into the ScreenConnect (previously Control) software, providing access to passwords and KB articles without leaving your remote session!
Enabling the CW ScreenConnect Helper
- Navigate to the Hudu admin area → Account Administration → External Apps.
- Click Enable Access.
- This must be done before being able to use the CW ScreenConnect Helper.
- Once you enable the CW ScreenConnect Helper, you will need to set access hours.
- Access defaults to the users login schedule. Users without a login schedule can access during the hours set.
Installing the CW ScreenConnect Helper
To access the ScreenConnect Helper, search for "Hudu Integration" on the ConnectWise ScreenConnect Admin Extension Marketplace.
- For additional information on installing an extension to CW ScreenConnect, click here!
Confirm that Hudu has been added an extension.
Pin Extension to the Sidebar (recommended)
- Use the down arrow in the top right corner to pin the helper menu to the ScreenConnect session sidebar.
Signing in
- Enter your Hudu instance URL.
- Select Sign in.
- Open the provided link in a web browser, it should follow the format: https://subdomain.domain.com/oauth/device.
- Replace the subdomain.domain section with your Hudu environment URL.
- Sign in to Hudu if you have not already signed in.
- Enter the code provided by the Helper.
The ConnectWise Helper will automatically advance to the next screen once sign-in is complete
Navigation
- Use the top dropdown to navigate between the respective screens on the ScreenConnect Helper. Options include:
- Company Passwords
- Vault Passwords
- Knowledge Base
- Settings
Company Passwords
- You may search all company passwords by using the Search All Passwords search box or select a company to view its passwords
- You may search for companies by using the Search Companies search bar.
- Once a company has been selected, its' passwords will display, click on a password to view the details.
- You may also hover over a password to display its quick actions buttons.
- From left to right they will allow you to send the username to the currently focused text field on the remote device, send the password to the currently focused text field on the remote device, send the OTP to the currently focused text field on the remote device, fill username and password in a user access ScreenConnect window.
- You may search for passwords by using the search bar.
- Filter passwords by folder using the dropdown.
Vault Passwords
- Click on a vault password to view details.
- You may search vault passwords by using the search bar.
- Vault passwords also have the same quick action buttons as company passwords.
Knowledge Base
The KB is used to find Global or Company KB articles.
- Select a KB article to view it, if an article is a PDF, it will open in your default browser
- You may search KB articles by using the search bar.
- Show a company's KB articles by selecting the company from the dropdown selector.
- Filter KB articles by folder using the dropdown.
Password Details
- If a password is selected to view its details you can
- View the password on the screen by clicking the reveal button
-
- Use the respective autofill button to send any of the password details to the currently focused text field on the remote device
Additional Features
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The Select Tool
- Use the ConnectWise ScreenConnect Select Tool to select text on the remote screen and automatically search for passwords or KB articles
- For more information on the Select Tool, check out: ConnectWise Control: Using the Helper Menu - YouTube
- Enable Clipboard Help to automatically search passwords or KB articles when text is copied to the clipboard.
-
Session Time Remaining
- From the navigation dropdown, you can see the remaining time in the session per the access schedule set in Hudu → Admin → External Apps
Settings
- From the Settings screen, you can:
- Enable Dark Mode.
- Launch to your Hudu instance.
- Sign Out.
*Note on Searching
- When using any search box within the Helper Extension, to return back to all your data (i.e. not filtered by search), you must remove any search text from the search box.
FAQ
Answer: If hosting your Hudu instance behind CloudFlare causes the ConnectWise ScreenConnect Helper to return an "Incorrect Response Data" error on sign-in, you must add the endpoints of the helper as new applications in CloudFlare to bypass auth.
The endpoints you must add as application paths are yourhuduinstance.com/oauth/* and yourhuduinstance.com/external_apps/*. After adding the new applications, the Helper should allow sign-on.
Answer: In its current state, the ScreenConnect software on macOS does not support the Helper Window, therefore, our Helper integration is not supported on macOS. Once ConnectWise enables the Helper Window on macOS our integration will become available.
Updating the CW ScreenConnect Helper
Answer: Navigate to your instance of CW and select Administration >> Extensions. Scroll to the top of the page and click the Check for Updates button. The Extension Marketplace will open and show all the apps you have installed. Click the extension titled Hudu Integration to open its details dropdown. To the right of the extension, the rating will be either text that says Installed and Up-to-date or an Update button. If the Update button is present, click it to perform the update. If Installed and Up-to-Date is present, the Helper is already up-to-date.
Notes: If possible, please close all ScreenConnect sessions before performing the update.
Answer: Navigate to your instance of CW and select Administration >> Extensions. Scroll down the extensions list until you find the extension titled Hudu Integration. To the right of the Status will be the version number of the extension.
Answer: If you wish to give all-day access to ScreenConnect, you will need to set the times to 12:00 AM to 11:59 PM.