ConnectWise Control Helper

Our ConnectWise Control Helper seamlessly integrates Hudu into the Control (previously ScreenConnect) software, providing access to passwords and KB articles without leaving your remote control session!

Guides

Enabling the CW Control Helper

• Navigate to the Hudu admin area >> Account Administration >> External Apps.
  • If an External Apps option is not available to you, your instance of Hudu needs an update to the latest version

• Click Enable.
  • This must be done before being able to use the CW Control Helper.

Installing the CW Control Helper

To access the Control Helper, search for "Hudu Integration" on the ConnectWise Control Admin Extension Marketplace. 

• For additional information on installing an extension to CW Control, click here!

Confirm that Hudu has been added an extension.

Pin Extension to the Sidebar (recommended)

• Use the down arrow in the top right corner to pin the helper menu to the control session sidebar.

Signing in 

• Enter your Hudu instance URL.
• Select Sign in.

• Open the following link in a web browser.
• Sign in to Hudu if not already signed in.
• Enter code from Helper

Navigation

• Use the top three icons to navigate between the respective screens on the Control Helper, from left to right they are company passwords, vault passwords, and KB articles. 

Company Passwords

• You may search all company passwords by using the Search All Passwords search box or select a company to view its passwords
  • You may search for companies by using the Search Companies search bar.

• Once a company has been selected, its' passwords will display, click on a password to view the details. 
• You may also hover over a password to display its quick actions buttons.
  • From left to right they will allow you to send the username to the currently focused text field on the remote device, send the password to the currently focused text field on the remote device, send the OTP to the currently focused text field on the remote device, fill username and password in a user access control window.
• You may search for passwords by using the search bar.
• Filter passwords by folder using the dropdown.

Vault Passwords

• Click on a vault password to view details.
  • You may search vault passwords by using the search bar. 
• Vault passwords also have the same quick action buttons as company passwords.

Knowledge Base

The KB is used to find Global or Company KB articles.

• Select a KB article to view it, if an article is a PDF, it will open in your default browser
  • You may search KB articles by using the search bar.
• Show a company's KB articles by selecting the company from the dropdown selector.
• Filter KB articles by folder using the dropdown.

Password Details

• If a password is selected to view its details you can
  • View the password on the screen by clicking the reveal button

• • Use the respective autofill button to send any of the password details to the currently focused text field on the remote device

Additional Features

• The Select Tool
  • Use the ConnectWise Control Select Tool to select text on the remote screen and automatically search for passwords or KB articles
  • For more information on the Select Tool, check out: ConnectWise Control: Using the Helper Menu - YouTube
  • Enable Clipboard Help to automatically search passwords or KB articles when text is copied to the clipboard
• Signing out from the Helper Extension
  • Use the keyboard shortcut >> Ctrl + Shift + Alt + S
• Changing your Hudu instance from the Helper Extension
  • Use the keyboard shortcut >> Ctrl + Shift + Alt + I

*Note on Searching

• When using any search box within the Helper Extension, to return back to all your data (i.e. not filtered by search), you must remove any search text from the search box, then click the search icon of the respective box or simply tap the Enter key on your keyboard.

FAQ