Setting up the Phone Jump Ability

Hudu has the ability to jump to a contact synced from a PSA from an external phone system, making it easy to identify documentation for a given user when they call in.
 
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Guides

To setup, you need to point your phone system to jump to a URL like:

 

For Hosted Users

https://MY-HUDU-SUBDOMAIN.huducloud.com/phone_jumps/PHONE-NUMBER-HERE
Replace MY-HUDU-SUBDOMAIN with your subdomain and PHONE-NUMBER-HERE with the phone number of the contact you are trying to jump to.
 
 

For Self-Hosted Users

https://MY-HUDU-URL/phone_jumps/PHONE-NUMBER-HERE
Replace MY-HUDU-URL with your domain and PHONE-NUMBER-HERE with the phone number of the contact you are trying to jump to.
 

    Special characters are parsed out, so it makes it easy to find a number, regardless of formatting.

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