N-able N-sight RMM

The N-Able N-Sight RMM integration automatically syncs sites, servers, workstations, and mobile devices from N-able N-sight into Hudu. This keeps your documentation aligned with your RMM in real time, giving technicians accurate, up-to-date asset data without manual entry.
Before setting up your N-Able N-Sight RMM integration, please read over our Understanding Integrations article to learn basic concepts and useful tips.

What You'll Need

  • Access to retrieve N-Able N-Sight API credentials.
  • Admin or super-admin user role within Hudu.

    At any time, you can come back to your Hudu admin area >> Integrations >> N-Able N-Sight to make changes to the integration.

Integration Features

Hudu’s integration with N-able N-sight RMM allows you to automatically sync key data into Hudu, including:

  • Organizations

    • Create client spaces in Hudu directly from N-sight companies, or merge them into existing client spaces.

  • Sites

    • Sync sites and locations from N-sight RMM into Hudu.

  • Servers

    • Pull server device data from N-sight RMM and map it into Hudu asset layouts based on your configured sorting rules.

  • Workstations

    • Sync workstation devices from N-sight RMM into Hudu using your default and custom asset layouts.

  • Mobile Devices

    • Import supported mobile device information from N-sight RMM into Hudu for centralized tracking and documentation.

    You can use Connected Fields to map information from this integration into Hudu custom fields. This allows data to appear in list views and be fully searchable across your account. Learn more →

What Hudu needs from N-Sight RMM

  • Server Name.
  • API Key.

 

 

Obtaining the N-Able N-Sight RMM Information

  • Login to N-Sight RMM and navigate to Settings >> General Settings.
  • On the left-hand sidebar, click API.
  • From here, next to the API Token field, click Generate.

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  • Copy the generated API token credentials into Hudu exactly.
  • To obtain the server name, enter a valid e-mail address into "Email API Token to"; this will provide you with the server name (and API token again). Click OK and wait for the e-mail.

    Make sure to test the integration for a successful connection before continuing; do not continue on until you see a connection successful message display.

  • Start the sync. After inputting all settings and ensuring the connection was successful; start the sync to push initial data to Hudu from N-Sight RMM (this is required before moving on).

Enabling the Integration

  • Integrations can be enabled at any time, during Hudu environment testing or in production.

  • Once enabled, integrations can be merged into existing documentation based on predefined rules.

  • This allows you to configure the integration upfront or connect it later as needed.

  • To enable the N-sight integration:

    • Navigate to the Hudu admin area (Admin → Integrations).

    • Select N-sight from the list.

Setting up the Integration in Hudu

Step 1. Connect to N-sight

  • Enter you N-sight Server Name
  • Enter your N-sight API Key
  • Select Default Asset Layouts

    • Choose asset layouts (must be active asset layouts) from the list to designate as the default asset layouts

    • They store information that is pulled in but not explicitly mapped to another asset layout

    • The N-sight integration requires four default asset layouts:

      • Sites

      • Servers

      • Workstations

      • Mobile Devices

    If you don't see/have not created any asset layouts yet, you’ll need to create these. Visit Asset layouts for additional information!

  • Select any additional options:
    • Auto-update names of Assets - If name is changed in N-sight, the name will automatically be updated in Hudu
    • Do not update basic company details - This will prevent the company details from being changed in Hudu if they are changed in N-sight
  • Save the settings

Step 2. Test connection and run an initial sync

  • On the integration overview page, click Test Connection
  • If successful, start an initial sync to bring in N-sight Accounts

    Make sure to test the integration for a successful connection before continuing; do not continue on until you see a connection successful message display.

Step 3. Match N-sight Accounts

  • Before accounts from N-sight can be brought into Hudu, they must be matched to:

    • Existing companies in Hudu, or

    • New companies you create in Hudu

  • Hudu recommends matching one client first for testing to ensure data imports correctly

  • When the integration runs successfully for the first time:

    • Accounts from N-Sight are imported

    • They appear in the Matched Companies List for the integration

  • Navigate to Hudu Admin → Integrations → N-sight

  • Open the integration and click Match Companies

  • Review the list of companies and choose one of the following options:

    • Bulk create and/or match all companies

    • Match a company to an existing Hudu company

    • Create a new matched company in Hudu from a N-sight account

    • Leave a company unmatched (it and its data will not be imported)

  • Save the Settings

Step 4. Run final sync

  • On the integration overview page, stop and restart the sync
  • This will bring in information according to your set rules above

 

FAQ

How often do integrations sync?

Answer: Native integrations will automatically re-sync (update) every 3 hours.
You can also use either the global or the card-specific re-sync features to refresh native integration syncs at any point.

Why is my integration taking a long time to finish?

Answer: If the N-Able N-Sight sync has been loading for a significant amount of time (it can take up to 10 minutes), follow the steps below:

  •  
    • Test the connection to ensure Hudu and N-Able N-Sight are communicating correctly.
    • Verify your N-Able N-Sight credentials.
    • Refresh the page (while a sync is actively running).
    • Stop the sync and restart the sync.
Accidentally deleted an integration card; how do I get this back?

Answer: It should appear on subsequent re-syncs. If it is still not appearing, ensure that it has not been archived; and still exists in your sort rules.

Notes: Active integrations sync automatically every 3 hours; manual re-syncs can be performed either within an integrations’ settings page or by clicking the top right re-sync button.

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